Remotely unlocking racks

ONEDC enables appropriately authorised users to remotely unlock the doors on a rack.
NEXTDC has multiple options for unlocking racks outside of remote locking:

• Customers with appropriate IDAC permissions can unlock their own racks by swiping on the card reader at the end of the rack pod.
• Customers without appropriate permissions can submit a Contractor Access request via ONEDC for NEXTDC staff to unlock racks for contractors.
• You can also submit a Remote Hands request in advance for NEXTDC staff to unlock the rack.

To request a rack unlock:

1. In the Main Menu select Services » Colocation.
2. Search and locate the rack.
3. Select the lock action:
   

   Action	Click
   Unlock front door	Unlock Front
   Unlock back door	Unlock Back

4. ONEDC unlocks the rack.

IMPORTANT! After receiving the unlock request, there is a 30 second period to physically unlock the rack by pressing down on the top of the rack lock. If you exceed this period, the lock automatically re-locks.

If a user has physically pressed the rack lock to unlock it, there is no remote command to request a rack re-lock. To re-lock an unlocked rack they user present must physically press down on the top of the rack lock.